Privacy
LEGAL PRIVACY POLICY
We at Delicate and Fragile respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at all time when you visit our site and communicate with us.
Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us and or any data we may collect from you. This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.
We run Delicate and Fragile this Site. For legal purposes, including the EU General Data Protection Regulation (“GDPR”) Delicate and Fragile is the “ data controller” of the personal information collected through the Site, email or by phone.
Collected Information
Data will be collected and processed during the operations of our website. The following are ways we may perform these actions:
Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.
Our Use of Your Data
Information stored or collected regarding you helps us improve and offer services you need. The following list contains how we might use your data:
Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have. We may also send information on products or services you may be interested in, as long as consent has been received.
Contract Commitments: To meet any Commitment we make to you.
Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.
An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.
We may use data or allow third parties to use information that is not related to goods or services you may be interested in. Third parties contact or we you only if consent has been provided by you at anytime, based on information we collected.
Third parties or we can only contact any new customer if consent has been offered via our site. We only send communications you have consented to.
Anyone who does not wish to give consent for our site or third party use has the opportunity to decline. Once we receive your withhold for consent we will remove your details from any mailings or third party communications.
Just Visiting
We will collect data on the pages you visit in order for us to provide you with the best possible experience whilst you visit our website and any of our other Social Media platforms such as Twitter
Contact Form and Emails
When you contact us via our contact form or our email address info@delicateandfragile.com
privacy@delicateandfragile.com allows us to collect data that you share with us in order for us to respond to you contacting us. Your information will only be used to respond to your enquiry
Purchases
When you make a purchase with us, in addition to the above we will need a name, address and purchasing details in order to authorise all purchases and to be able to send your purchase to you. This will generate a purchasing reference so we can track your purchase and monitor sales and stock.
Storing Data
Our site is SSL certified and all purchases are processed and stored by third party gateway, who are PCI DSS compliant set out by the PCI Security Standards Council, which is a joint agreement between brands like Visa, MasterCard, American Express… We use very strict clear process to keep your personal data save and secure to prevent unauthorised usage and our partners who are GDPR compliant we require doing the same.
Personal Data Storage
Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing of your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.
Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety.
How Long is Data Held
- We are legally bound by law to retain your purchasing data in order for internal auditing
- If you subscribe with us then we will maintain your data until you unsubscribe
- If you create an account we will maintain the account until you request the account to be closed
Sharing Data
To fulfill our contracted agreement as part of your purchase we will have to share your name and address with our delivery service partner, internal audits and in the event of a fraud we would be legally and morally obligated to provide your details to the police.
Your Rights
Access to Data
You have the right to have a copy of the data that we may have collected from you. If you wish to do so at anytime please contact us at privacy@delicateandfragile.com
Rectification of Data
If you think that we have incorrectly inputted your data you can have it rectified by contact us via our contact page or at privacy@delicateandfragile.com
Erase Data
At anytime you can request from us that your data be erased. You can do this by contacting us via our contact page or at privacy@delicateandfragile.com
Breaches of Data
In the event of a breach of your personal date we will endeavour to do the following within 72 hours of the breach being drawn to our attention:
- Carry out a investigation
- Inform you and third party’s involved of the breach
- Identify the data
- Draw up a containment plan
Cookie Usage
We use cookies to gather information at all of the three mention stages above. So whether you are just having a look, make contact or make a purchase cookies will be used to provide you with the best experience. We use the following:
- Contact Form 7 email address kept until enquire finalized
- WooCommerce _cart_hash,_ items_in_cart and _session_ kept until session completed
- Wordfence.com wfCBLBypass, wfwaf-authcookie-(hash), wf_loginalerted_(hash)
Third Party Cookies
We work with a few carefully selected well established and secure third party that use cookies and are GDPR complaint to insure we provide you with a secure and safe experience whist visiting, browsing and making purchases on our website
What are Cookies
Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:
- Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
- Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
- The site you are visiting sets first-party cookies.
- A third party site sets third-party cookies separate from the site you are visiting.
Depending upon what stage you interact with our website will determined how much personal data will be need as detailed above. Those just visiting we collect statistical data about your visit and how you have used our site. When contacting us and making purchases details will be shared between us and our third part payment gateway in ordered to authorise you purchase again as detailed above.
Your browser has the ability to decline cookies. Setting your browser options to decline all cookies does this. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.
To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.